Shipping & Delivery Policy

1. Order Processing

• All orders are processed within 3–7 business days after payment confirmation.

• Processing time may be extended during holidays, promotions, or high-volume periods.

• Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Methods and Timeframes

We provide international shipping to most countries and regions.

Estimated delivery times after shipment:

• Standard Shipping: 10–25 business days, depending on destination country, customs, and logistics.

• Expedited Shipping: If available, 7–15 business days.

Delivery times are estimates and not guaranteed.

3. Shipping Fees

Shipping fees are calculated based on:

• Order weight and dimensions

• Shipping destination

• Selected shipping method

Shipping costs will be displayed at checkout before payment.

4. Order Tracking

Once shipped, you will receive a shipping confirmation email with a tracking number.
You may track your order on the official logistics website or our order tracking page.
Please allow several days for tracking information to update.

5. International Shipping, Customs and Duties

• International orders may be subject to customs inspection, import duties, taxes, or fees imposed by the destination country.

• All customs duties, taxes, and related fees are the sole responsibility of the buyer.

• We are not responsible for delays caused by customs clearance or local postal services.

6. Address Issues

It is the buyer’s responsibility to provide accurate and complete shipping information.
We are not liable for:

• Non-delivery due to incorrect, incomplete, or outdated address.

• Delivery delays caused by address errors.

• Additional shipping fees incurred due to incorrect address provided by the buyer.

7. Lost, Stolen, or Damaged Packages

• If your package is marked as delivered but you did not receive it, please contact local postal services and neighbors first.

• For lost or damaged packages during transit, we will assist with investigation and claims.

• Replacement or compensation is determined on a case-by-case basis, subject to logistics verification.

8. Undeliverable Packages

Packages returned to us as undeliverable due to incorrect address, refusal, or non-collection will be processed in accordance with our Refund Policy.
Shipping fees are non-refundable in such cases.

9. Delivery Policy for Digital Products

Digital products, files, and downloadable content are delivered electronically via email or download link.
Delivery is considered complete once sent or made available for download.
No physical shipping is involved.

10. Delivery Policy for Consultation Services

Personalized consultation services (Bazi, Fengshui, I Ching Divination) are delivered within the stated timeframe after order confirmation.
Delivery is completed via digital report, email, or online communication.

11. Contact Us

For shipping inquiries, tracking issues, or delivery concerns, please contact our customer service team with your order number.